Portal
Login page, redirect, session start, voucher, or captive portal behavior.
Support
Use the right issue type.
Clear details help the team determine whether the problem is portal access, router placement, payment, signal, or the internet line feeding the hotspot.
What kind of issue is it?
Different issues require different evidence.
Router
WiFi name missing, weak signal, rebooting device, or local placement issue.
Payment
Coin, e-payment, credit, voucher, or session timing concern.
Internet
Slow browsing, no internet, unstable service, or too many active users.
Send useful support evidence
Support is faster when the request includes exact location and observed symptoms.
Location and time
Send the store or rental name, barangay, and when the issue started.
What users see
Include portal message, router lights, WiFi name, and screenshots if available.
Payment reference
For payment concerns, include amount, time, method, and reference.
Affected scope
Tell us whether one user, several users, or the whole location is affected.
Describe what users see.
Include location, WiFi name, device type, time, portal message, and how many users are affected.