For users

A clearer public WiFi experience.

A good session depends on a working portal, fair timing, stable signal, and a backhaul that can handle active users.

Connection basics

Start by identifying whether the issue is portal access, signal quality, session credit, or the internet connection itself.

Open the WiFi login page, follow the session steps, and reconnect if the session expires.

Move closer to the hotspot area if signal is weak or the connection drops.

Report payment, coin, voucher, or session issues with the time and location.

Send the location, device type, time, and what happened on the portal screen.

Report the location, device, time, and whether the issue is portal, payment, signal, or internet speed.