New location or improvement
Send the site type, exact location, expected users, power, coverage, and current internet.
Open request deskContact and support
Send the right details the first time.
New locations, owner requests, and user issues follow separate paths so the team can identify the responsible system quickly.
Choose a contact path
Keep account, payment, and identity details inside the approved request workflow.
Portal or equipment support
Describe the WiFi name, message, router behavior, time, and affected users.
Open supportTrack a support case
Use the existing customer ticket portal to submit or follow a support case.
Ticket portalUseful details
Include the location name, barangay, WiFi name, device, time, portal message, payment method when relevant, and whether one or all users are affected.