{"id":35,"date":"2026-06-12T02:58:49","date_gmt":"2026-06-12T02:58:49","guid":{"rendered":"https:\/\/www.pisowifi.net.ph\/?page_id=35"},"modified":"2026-06-12T04:03:32","modified_gmt":"2026-06-12T04:03:32","slug":"support","status":"publish","type":"page","link":"https:\/\/www.pisowifi.net.ph\/?page_id=35","title":{"rendered":"Support"},"content":{"rendered":"\n\n<style>\n.header,#catsliderarea,#services_section,#footer,#sidebar,.breadcrumb,.page-title,.entry-title,.navigation,#scroll-top,.copyright-wrapper{display:none!important}\n#pageholder,#content,.contentsecwrap,.entry-content,#primary,.site-main,article,.container,.row,.col-lg-9,.col-md-8{width:100%!important;max-width:none!important;margin:0!important;padding:0!important;display:block!important}\nbody{margin:0!important;background:#fff}\n.pw-site{--ink:#07131f;--deep:#020a12;--navy:#071b2d;--blue:#1179f2;--blue2:#40a5ff;--teal:#08a79d;--teal2:#12b8aa;--gold:#f2b705;--paper:#fff;--soft:#f3f7fa;--line:#d9e4eb;--muted:#657786;--shadow:0 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:where(input,select,textarea){font-size:16px!important}}\n<\/style>\n<div class=\"pw-site\">\n<nav class=\"pw-nav\" aria-label=\"TechGeeks PisoWiFi navigation\">\n  <div class=\"pw-wrap pw-nav__in\">\n    <a class=\"pw-brand\" href=\"https:\/\/www.pisowifi.net.ph\/\" aria-label=\"TechGeeks PisoWiFi home\">\n<svg class=\"pw-brand-svg\" viewBox=\"0 0 232 44\" aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <style>\n    .tg-main{fill:#f8fafc;font:800 22px\/1.1 Inter,Manrope,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;letter-spacing:.2px}\n    .tg-sub{fill:#38bdf8;font:800 11px\/1 Inter,Manrope,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;letter-spacing:1.45px}\n    .tg-line{stroke:#38bdf8;stroke-width:2.2;stroke-linecap:round;fill:none}\n    .tg-coin{fill:#facc15}\n    .tg-node{fill:#22c55e}\n  <\/style>\n  <g transform=\"translate(2 4)\">\n    <rect x=\"0\" y=\"0\" width=\"36\" height=\"36\" rx=\"8\" fill=\"#111827\"\/>\n    <path class=\"tg-line\" d=\"M10 22c4.6-4.7 11.4-4.7 16 0\"\/>\n    <path class=\"tg-line\" d=\"M14 26c2.3-2.3 5.7-2.3 8 0\"\/>\n    <circle class=\"tg-node\" cx=\"18\" cy=\"30\" r=\"2.2\"\/>\n    <circle class=\"tg-coin\" cx=\"26.5\" cy=\"10\" r=\"4.5\"\/>\n    <path d=\"M25 10h3\" stroke=\"#111827\" stroke-width=\"1.4\" stroke-linecap=\"round\"\/>\n    <path d=\"M8 10h9M8 15h13\" stroke=\"#e2e8f0\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n  <\/g>\n  <g transform=\"translate(48 9)\">\n    <text class=\"tg-main\" x=\"0\" y=\"17\">TechGeeks<\/text>\n    <text class=\"tg-sub\" x=\"2\" y=\"31\">PISOWIFI<\/text>\n    <rect x=\"76\" y=\"24\" width=\"54\" height=\"1.8\" rx=\".9\" fill=\"#38bdf8\" opacity=\".85\"\/>\n  <\/g>\n<\/svg>\n<\/a>\n    <div class=\"pw-links\">\n      <a href=\"https:\/\/www.pisowifi.net.ph\/\">Home<\/a><a href=\"https:\/\/www.pisowifi.net.ph\/?pagename=for-owners\">For Owners<\/a><a href=\"https:\/\/www.pisowifi.net.ph\/?pagename=for-users\">For Users<\/a><a href=\"https:\/\/www.pisowifi.net.ph\/?pagename=pisowifi-packages\">Packages<\/a><a href=\"https:\/\/www.pisowifi.net.ph\/?pagename=support\">Support<\/a>\n      <a class=\"pw-btn\" href=\"https:\/\/www.pisowifi.net.ph\/?pagename=site-review\">Request PisoWiFi check<\/a>\n    <\/div>\n  <\/div>\n<\/nav>\n\n<section class=\"pw-band pw-band--dark\">\n  <div class=\"pw-wrap\">\n    <div class=\"pw-head pw-head--left\">\n      <h2>PisoWiFi support.<\/h2>\n      <p>Use the right issue type so the team can tell whether the problem is portal, router, payment, signal, or the internet line feeding the hotspot.<\/p>\n      <div class=\"pw-actions\"><a class=\"pw-btn\" href=\"https:\/\/www.pisowifi.net.ph\/?pagename=site-review\">Send support details <svg class=\"pw-icon\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 12h14\"\/><path d=\"m13 6 6 6-6 6\"\/><\/svg><\/a><a class=\"pw-btn pw-btn--ghost\" href=\"https:\/\/www.pisowifi.net.ph\/?pagename=support\">Support<\/a><\/div>\n    <\/div>\n  <\/div>\n<\/section>\n\n<section class=\"pw-band\"><div class=\"pw-wrap\"><div class=\"pw-head\"><h2>What kind of issue is it?<\/h2><p>Different issues need different evidence.<\/p><\/div><div class=\"pw-grid pw-grid--4\">\n  <article class=\"pw-card\"><svg class=\"pw-icon\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M4 10.5a12 12 0 0 1 16 0\"\/><path d=\"M7.5 14a7 7 0 0 1 9 0\"\/><path d=\"M11 17.5a2 2 0 0 1 2 0\"\/><path d=\"M12 20h.01\"\/><\/svg><h3>Portal<\/h3><p>Login page, session start, voucher, redirect, or captive portal behavior.<\/p><\/article>\n  <article class=\"pw-card\"><svg class=\"pw-icon\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 13h14a2 2 0 0 1 2 2v3H3v-3a2 2 0 0 1 2-2Z\"\/><path d=\"M7 18v2\"\/><path d=\"M17 18v2\"\/><path d=\"M8 16h.01\"\/><path d=\"M12 16h.01\"\/><path d=\"M16 16h.01\"\/><path d=\"m9 9 3-3 3 3\"\/><path d=\"M12 6v7\"\/><\/svg><h3>Router<\/h3><p>No WiFi name, weak signal, rebooting device, or local placement problem.<\/p><\/article>\n  <article class=\"pw-card\"><svg class=\"pw-icon\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M3 7a2 2 0 0 1 2-2h14v14H5a2 2 0 0 1-2-2V7Z\"\/><path d=\"M16 11h5v4h-5a2 2 0 0 1 0-4Z\"\/><\/svg><h3>Payment<\/h3><p>Coin, e-payment, credit not added, or session ended earlier than expected.<\/p><\/article>\n  <article class=\"pw-card\"><svg class=\"pw-icon\" viewBox=\"0 0 24 24\" aria-hidden=\"true\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M5 19v-3\"\/><path d=\"M10 19v-7\"\/><path d=\"M15 19V8\"\/><path d=\"M20 19V4\"\/><\/svg><h3>Internet<\/h3><p>Slow browsing, no internet, unstable service, or active-user overload.<\/p><\/article>\n<\/div><\/div><\/section>\n<section class=\"pw-band pw-band--soft\"><div class=\"pw-wrap pw-split\"><div><div class=\"pw-head pw-head--left\"><h2>Send useful support evidence.<\/h2><p>Support is faster when the request includes exact location and observed symptoms.<\/p><\/div><div class=\"pw-grid pw-grid--2 pw-steps\"><article class=\"pw-card pw-step\"><h3>Location and time<\/h3><p>Send the store\/rental name, barangay, and when the issue started.<\/p><\/article><article class=\"pw-card pw-step\"><h3>What users see<\/h3><p>Include portal message, router lights, WiFi name, and screenshots if available.<\/p><\/article><article class=\"pw-card pw-step\"><h3>Payment reference<\/h3><p>For payment concerns, include amount, time, method, and reference if available.<\/p><\/article><article class=\"pw-card pw-step\"><h3>Scope<\/h3><p>Tell us if one user, several users, or the whole location is affected.<\/p><\/article><\/div><\/div><aside class=\"pw-panel\"><h3>Contact path<\/h3><p class=\"pw-muted\">Use the on-site ticket portal to submit and track PisoWiFi issues. Do not post payment proof publicly.<\/p><div class=\"pw-actions\"><a class=\"pw-btn\" href=\"https:\/\/www.pisowifi.net.ph\/?pagename=support-portal\">Open ticket portal<\/a><a class=\"pw-btn pw-btn--light\" href=\"https:\/\/www.pisowifi.net.ph\/?pagename=request-pisowifi\">Open request form<\/a><\/div><\/aside><\/div><\/section>\n\n<footer class=\"pw-footer\">\n  <div class=\"pw-wrap pw-footer__grid\">\n    <div>\n      <a class=\"pw-brand\" href=\"https:\/\/www.pisowifi.net.ph\/\" aria-label=\"TechGeeks PisoWiFi home\">\n<svg class=\"pw-brand-svg\" viewBox=\"0 0 232 44\" aria-hidden=\"true\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <style>\n    .tg-main{fill:#f8fafc;font:800 22px\/1.1 Inter,Manrope,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;letter-spacing:.2px}\n    .tg-sub{fill:#38bdf8;font:800 11px\/1 Inter,Manrope,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;letter-spacing:1.45px}\n    .tg-line{stroke:#38bdf8;stroke-width:2.2;stroke-linecap:round;fill:none}\n    .tg-coin{fill:#facc15}\n    .tg-node{fill:#22c55e}\n  <\/style>\n  <g transform=\"translate(2 4)\">\n    <rect x=\"0\" y=\"0\" width=\"36\" height=\"36\" rx=\"8\" fill=\"#111827\"\/>\n    <path class=\"tg-line\" d=\"M10 22c4.6-4.7 11.4-4.7 16 0\"\/>\n    <path class=\"tg-line\" d=\"M14 26c2.3-2.3 5.7-2.3 8 0\"\/>\n    <circle class=\"tg-node\" cx=\"18\" cy=\"30\" r=\"2.2\"\/>\n    <circle class=\"tg-coin\" cx=\"26.5\" cy=\"10\" r=\"4.5\"\/>\n    <path d=\"M25 10h3\" stroke=\"#111827\" stroke-width=\"1.4\" stroke-linecap=\"round\"\/>\n    <path d=\"M8 10h9M8 15h13\" stroke=\"#e2e8f0\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n  <\/g>\n  <g transform=\"translate(48 9)\">\n    <text class=\"tg-main\" x=\"0\" y=\"17\">TechGeeks<\/text>\n    <text class=\"tg-sub\" x=\"2\" y=\"31\">PISOWIFI<\/text>\n    <rect x=\"76\" y=\"24\" width=\"54\" height=\"1.8\" rx=\".9\" fill=\"#38bdf8\" opacity=\".85\"\/>\n  <\/g>\n<\/svg>\n<\/a>\n      <p>Controlled public WiFi, approved session rules, local support, and backhaul review for stores, rentals, boarding houses, and shared spaces. Powered by TechGeeks Philippines.<\/p>\n    <\/div>\n    <div class=\"pw-mini-links\">\n      <a href=\"https:\/\/www.pisowifi.net.ph\/?pagename=pisowifi-packages\">Packages<\/a>\n      <a href=\"https:\/\/www.pisowifi.net.ph\/?pagename=for-owners\">For Owners<\/a>\n      <a href=\"https:\/\/www.pisowifi.net.ph\/?pagename=for-users\">For Users<\/a>\n      <a href=\"https:\/\/www.pisowifi.net.ph\/?pagename=support\">Support<\/a>\n      <a href=\"https:\/\/www.pisowifi.net.ph\/?pagename=site-review\">Site Review<\/a>\n    <\/div>\n  <\/div>\n<\/footer>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>PisoWiFi support for portal, router, payment, signal, and connectivity issues.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.pisowifi.net.ph\/index.php?rest_route=\/wp\/v2\/pages\/35","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.pisowifi.net.ph\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pisowifi.net.ph\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pisowifi.net.ph\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pisowifi.net.ph\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=35"}],"version-history":[{"count":10,"href":"https:\/\/www.pisowifi.net.ph\/index.php?rest_route=\/wp\/v2\/pages\/35\/revisions"}],"predecessor-version":[{"id":112,"href":"https:\/\/www.pisowifi.net.ph\/index.php?rest_route=\/wp\/v2\/pages\/35\/revisions\/112"}],"wp:attachment":[{"href":"https:\/\/www.pisowifi.net.ph\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=35"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}