PisoWiFi support.
Use the right issue type so the team can tell whether the problem is portal, router, payment, signal, or the internet line feeding the hotspot.
What kind of issue is it?
Different issues need different evidence.
Portal
Login page, session start, voucher, redirect, or captive portal behavior.
Router
No WiFi name, weak signal, rebooting device, or local placement problem.
Payment
Coin, e-payment, credit not added, or session ended earlier than expected.
Internet
Slow browsing, no internet, unstable service, or active-user overload.
Send useful support evidence.
Support is faster when the request includes exact location and observed symptoms.
Location and time
Send the store/rental name, barangay, and when the issue started.
What users see
Include portal message, router lights, WiFi name, and screenshots if available.
Payment reference
For payment concerns, include amount, time, method, and reference if available.
Scope
Tell us if one user, several users, or the whole location is affected.